Shipping Information

 

how can I track my order?

Once your order is fulfilled we will automatically send you a tracking number via email. It is then in your hands to track the package through our carriers online service (carrier name provided in email.)


Im having issues with my order and I need to talk to someone

Feel free to call or email us. During our business hours Tu-Sat 11-6 and Sun 1-5 please call us at 512-765-6685 for immediate assistance. Email us at: hello@artandsouldesignaustin.com for same day assistance. We promise to be available via email 24/7 with no longer than a 12 hour response time.


when should I expect my order to ship?

Most orders are processed and shipped same day, if not within 48 hours. Please note that we are closed Mondays and do not ship on Sundays or Mondays (or nationally observed holidays)


Do you ship to po boxes?

We do ship to PO Boxes. Please inquire directly with us about a special shipping charge through USPS Priority Mail via email: hello@artandsouldesignaustin.com


can I cancel an order?

Unfortunately we are unable to make changes to an order after it is shipped, including cancelations.


How Much Does Shipping Cost?

$18 for Rush Shipping (2 days) or $10 for Standard Shipping (5-7 days)